Home Energy Match ("we", "us", "our") operates this website and provides an installer matching service for UK homeowners interested in solar panels, battery storage and heat pumps. This Privacy Policy explains what personal data we collect, how we use it, and your rights under UK data protection law.
Information we collect
When you submit an enquiry, we collect information you provide, including:
- Postcode, property type and ownership status
- The technologies you're interested in (solar, battery, heat pump)
- Current heating type and approximate energy bill
- Your name, email address and phone number
We also collect basic technical data such as your IP address and browser type via standard server logs.
How we use your information
- To match you with suitable installation partners who cover your area
- To share your enquiry with those installation partners so they can contact you about a quote
- To contact you about your enquiry, including via email, phone or SMS
- To improve our service and for internal analytics
- To comply with our legal obligations
Lawful basis
We rely on your consent (given when you submit the enquiry form) and our legitimate interests in operating an installer matching service.
Sharing your information
We share your enquiry details with one or more relevant installation partners so they can provide a quote. We do not sell your personal data to unrelated third parties.
Data retention
We retain enquiry data for as long as necessary to provide the service and to comply with legal obligations. You can request deletion at any time.
Your rights
Under UK GDPR you have the right to access, correct or delete your personal data, to object to or restrict its processing, to data portability, and to withdraw consent. You also have the right to complain to the Information Commissioner's Office (ICO).
Contact
For any privacy-related request, contact us at privacy@homeenergymatch.co.uk.